Last Updated: March 15, 2025
GUILDED LLC (“we,” “our,” “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website (GuildedTools.com) and during the provision of our air conditioning services.
1. Information We Collect
- Personal Information You Provide:
- Contact details (name, mailing address, email address, phone number) when you request service or subscribe to newsletters.
- Billing information (credit card data or bank account details) when you pay for services.
- Service history and system details (equipment make, model, age) when you schedule maintenance or repairs.
- Automatically Collected Information:
- Website Analytics: IP address, device type, browser version, pages visited, time spent on each page, and referring URLs, collected via cookies and similar tracking technologies.
- Location Data: General location (city, state) inferred from IP address. We do not collect GPS-level data.
2. How We Use Your Information
- To Provide & Improve Services:
- Schedule, diagnose, and perform HVAC services.
- Process payments and send invoices or receipts.
- Conduct follow-up communications (e.g., service reminders, maintenance tips).
- Marketing & Promotions:
- Send periodic newsletters, promotional offers, and special discounts—only if you opt in.
- Analyze marketing campaigns to measure open rates and engagement.
- Website Functionality & Analytics:
- Monitor site performance and user behavior to improve navigation, content, and features.
- Detect and prevent potential security threats or fraudulent activity.
3. Cookies & Tracking Technologies
- We use cookies, web beacons, and similar tools to:
- Remember your preferences (language, region).
- Analyze traffic patterns and popular content.
- Deliver targeted advertising through third-party platforms (e.g., Google Ads, Facebook Ads) if you opt in.
- You may disable cookies via your browser settings; however, some site features may not function properly if cookies are turned off.
4. Information Sharing & Disclosure
- Third-Party Service Providers: We share personal information with:
- Payment processors (to complete transactions).
- Marketing platforms (to send newsletters and promotions).
- CRM and dispatch software providers (to manage service calls).
- Cloud storage providers (to store service records securely).
- Legal Requirements: We may disclose personal data if required by law, subpoena, or court order; or to protect our rights, property, or safety (e.g., suspected fraud).
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity—subject to this Privacy Policy or a new privacy notice.
5. Data Security
- We implement appropriate administrative, technical, and physical safeguards to protect personal information.
- Access to personal data is restricted to authorized employees, contractors, and agents who need that information to operate, develop, or improve our services.
- While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or electronic storage is 100% secure.
6. Your Privacy Rights
- Access & Correction: You may request access to or correction of your personal data by emailing [email protected].
- Opt-Out of Marketing: You can unsubscribe from promotional emails by clicking “Unsubscribe” at the bottom of any newsletter or emailing [email protected].
- Do Not Sell My Data: We do not sell personal information. If this practice changes, we will provide a clear opt-out mechanism.
7. Children’s Privacy
- Our services are not directed at individuals under 16. We do not knowingly collect or maintain information from children under 16. If we learn that we have inadvertently obtained personal data of a child under 16, we will delete it promptly.
8. Changes to This Policy
- We may update this Privacy Policy from time to time. The “Last Updated” date at the top reflects the effective date of changes.
- Substantial changes (e.g., new uses of data) will be communicated via email if you are an existing customer or by posting a prominent notice on our website.
9. Contact Us
If you have questions or concerns about this Privacy Policy, please contact:
GUILDED LLC
631 Northwest 32nd Street
Cape Coral, FL 33993
Phone: +1 786-781-6625
Email: [email protected]