Our knowledgeable support team is here to help with any questions or issues related to your air conditioning system. Whether you need remote troubleshooting tips, guidance on system operation, or want to schedule service, use the information below to reach us.
Support Hours & Channels
- Phone: +1 786-781-6625 (Mon–Fri, 8:00 a.m. – 5:00 p.m. ET)
- Email: [email protected] (Responses within 24 business hours)
- Live Chat: Available on our website (Mon–Fri, 8:00 a.m. – 5:00 p.m. ET)
- Emergency Hotline: +1 786-781-6625 (after hours—charges may apply)
What to Provide When You Call or Email
- Account Information: Full name, service address, and phone number
- System Details: Make, model, age of your AC unit, and any relevant installation paperwork if available
- Problem Description:
- Symptoms (e.g., “Unit won’t turn on,” “Weak airflow,” “Ice on evaporator coils”)
- How long the issue has been occurring
- Any recent events (power surge, storm, partial repairs)
Providing as much detail as possible helps us diagnose remotely and recommend the best next step—whether that’s a do-it-yourself tweak, scheduling a technician visit, or ordering replacement parts.
Remote Troubleshooting & Self-Help Resources
If your issue is not urgent, refer to our Knowledge Base for step-by-step guides before calling. Common fixes include:
- Resetting the breaker or thermostat
- Changing or washing air filters
- Clearing debris around outdoor units
If self-help steps do not resolve the problem, our support team will guide you through scheduling a service call.